Online consultation with a dermatologist

Online consultation with a dermatologist is an opportunity to quickly contact a doctor and get qualified help. If you cannot visit the clinic or have already had an initial appointment, this format will allow you to get answers to your questions and save time on the trip.

Online consultations are conducted via video call via one of the popular messengers or in the phone call mode. To make an appointment, call the contact center or leave a request on the website - our consultants will help you choose a convenient time and resolve technical issues for contacting the doctor.

An online consultation with a dermatologist is suitable if:

• a repeat appointment is required after tests or other examinations for the purpose of prescribing treatment;
• the symptoms of the disease have changed and correction of the prescriptions is required;
• the treatment is completed and a further plan of action needs to be determined;
• the patient wants to get a second opinion on the diagnosis or therapy recommended by another specialist;
• symptoms of the disease have appeared, but there is no possibility to come to a face-to-face consultation;

first-degree skin burns have occurred and it is necessary to consult a doctor about treatment at home.
The online format is more suitable for repeat appointments when an explanation of the diagnostic results or correction of the prescriptions is required. For the initial consultation, an online consultation is recommended only if the patient is unable to come to the clinic. To establish a diagnosis, the doctor needs to conduct an examination, which is quite difficult to do via video call or a photo provided by the patient. In addition, dermatoscopy or tests may be required.

Online consultations are most often conducted via video. For this, one of the popular messengers is used. If the video format does not suit the patient, it is possible to contact the doctor via phone call.

Like a face-to-face appointment, online consultations are conducted by appointment. The consultant selects a time convenient for the patient, after which the doctor makes a call at the specified time.

When preparing for a consultation, you should:

• think about or write down the questions that you want to ask the doctor;
• prepare the results of previously conducted tests, preliminary conclusions, etc.;
• choose a convenient place with good lighting, where no one will disturb you;
• check for stable Internet access.

During the consultation, the dermatologist will listen to complaints and, if necessary, conduct an examination of the skin manifestations of the disease (within the capabilities of video communication or photos). He will explain the diagnostic results, answer questions that concern you, and, if necessary, correct the appointments.

Based on the results of the appointment, the dermatologist will form a conclusion, which will be sent to the patient by e-mail.

It should be noted that an online consultation cannot replace an in-person appointment at the clinic, when a thorough examination of the skin, dermatoscopy, tests and other examinations are required.

You can find out the cost of an online consultation with a dermatologist here. For regular patients, we have a loyalty program with a flexible discount system.

Providing quality medical care to as many patients as possible in Kyiv and other cities of Ukraine is the main priority in the work of the «Oxford Medical» team. That is why we have introduced an online consultation format for patients who do not have the time or opportunity to visit the clinic.

To make an appointment for an online consultation with a dermatologist, call our contact center or leave a request on the website.